Every order — billed at the counter or scanned from a table — lands on one screen in the order it arrived, with a timer that keeps climbing until someone clears it. No paper tickets to lose, and nothing shouted across the pass.
An order billed at the counter and an order scanned from table 6 arrive on the same screen, in the order they were placed. There is no second queue to remember to check.
Each ticket shows how many minutes it has been waiting, and the counter keeps climbing on its own. Past eight minutes the ticket outlines itself in red, so the thing that has been sitting longest is the thing you notice first.
New orders ring a short two-tone alert, pitched to cut through an exhaust fan rather than get lost under it. One tap arms it at the start of a shift — browsers will not play sound before that.
A ticket moves forward with one tap: start it, mark it ready, clear it. The floor sees the same status on the Live Tables screen, so nobody has to walk to the pass to find out whether table 4 is up.
Dark screen, large type, quantities in a colour of their own, and a Done button big enough to hit with the back of a knuckle. It is designed for a cheap tablet propped against a wall in a hot kitchen.
If the connection drops, the last board stays on screen with a clear offline notice and it keeps retrying in the background. A patchy café connection should not erase what the kitchen is already cooking.
On paper, nobody finds out until the guest asks. On the display, that order is still on screen with an eighteen-minute timer and a red outline.
Orders stop reaching the kitchen and nobody notices for several minutes. A screen has no consumable to run out of.
A printed ticket is already wrong the moment it prints. The board reflects what the order is now, including notes taken at the counter.
Paper leaves no record of timing. Every ticket cleared here contributes to a turnaround figure you can look at later.
KhaoPiyo's first café is Brewora Café in Hisar, Haryana, where the kitchen display runs through service every day. The eight-minute late flag is there because that is where the pass starts feeling behind — not because it tested well in a slide.
A KDS is a screen in the kitchen that shows incoming orders instead of printing them on paper. Orders appear the moment they are placed, each one shows how long it has been waiting, and a cook clears the ticket when the dish goes out. It replaces the paper KOT and the habit of shouting orders across the pass.
No. It runs in a web browser, so any tablet, laptop or old computer with a screen will do. Most cafés use an inexpensive Android tablet on a wall mount and a charger.
Either. Many kitchens run the display alone and drop paper entirely. If your cooks prefer a physical ticket, KhaoPiyo can print a KOT to a 58mm or 80mm thermal printer as well — the display and the printed ticket are not exclusive.
Yes. An order placed from a guest's phone via a table QR goes straight to the kitchen display alongside counter orders, with the table number on the ticket. No one at the counter has to re-enter it.
The board keeps showing the last set of orders it received and displays an offline notice rather than clearing itself, and reconnects on its own once the connection returns. It is honest about being offline, but it does not lose what is already on screen. New orders cannot arrive while the connection is down.
Yes. The Operations report measures turnaround — how long orders took from placed to done — along with peak load by hour, so the eight-minute feeling at the pass can be checked against what actually happened last week.