Terms of Service

The service

KhaoPiyo is software for taking orders, billing, and managing a café. We provide the software; we do not sell food, set prices, or operate any café.

Accounts and authorised users

A café account is controlled by its owner, who may invite staff and assign roles. The owner is responsible for who they grant access to and for actions taken under those accounts. Keep credentials confidential.

The café's responsibilities

• The accuracy of its menu, prices, taxes, and any claims about food (including allergens).
• Fulfilling customer orders and handling customer complaints and refunds.
• Its own statutory obligations, including GST registration, correct tax rates, and invoice retention.
• Lawful handling of its customers' personal data.

Acceptable use

• Do not attempt to access another café's data, probe or bypass access controls, or disrupt the service.
• Do not upload unlawful content or use the service to send unsolicited messages.
• Do not resell or redistribute the service without our written agreement.

Payments to cafés

If a café enables online payments, that transaction is processed by the payment gateway under the café's own gateway account and that gateway's terms. Money settles directly to the café. We are not a party to the payment and do not hold customer funds.

Subscriptions, trials and taxes

Fees, trial length, billing cycle, and applicable taxes are those stated at sign-up or in a separate written agreement. Where no fee has been agreed, the service is provided without charge and without any service-level commitment.

Availability

We aim to keep the service available but do not guarantee uninterrupted operation. The service depends on third-party infrastructure. Cafés should be able to continue serving customers if the service is temporarily unavailable.

Data

A café's business and customer data belongs to that café. We process it to provide the service, as described in the Privacy Policy. On account closure we will delete or return data on request, subject to any legal retention requirement.

Intellectual property

The software, interface, and brand remain ours. Nothing here transfers ownership of them.

Suspension and termination

We may suspend an account for non-payment, unlawful use, or activity that threatens the security or integrity of the service. A café may stop using the service at any time.

Warranties and liability

The service is provided "as is" to the maximum extent permitted by law. Limits and exclusions of liability must be set out in a form that is enforceable in the applicable jurisdiction — this section is expressly flagged for legal review.

Governing law

These terms are governed by the laws of India. Subject to applicable consumer-protection law, courts in Haryana have exclusive jurisdiction over any dispute arising from them.

Contact

Questions about these terms: privacy@ventron.in