Refunds & Cancellations
Last updated: 24 July 2026
There are two different things people mean by “refund” here. This page separates them.
Refunds for a food order
Your order is a purchase from the café, not from KhaoPiyo. The café decides whether to cancel or refund an order, and it is responsible for making that refund.
Please speak to the café. If the café issues a refund, it is recorded against your bill and, where the payment was made online, returned through the original payment method by the café's payment gateway. Bank timelines apply.
Refunds for a KhaoPiyo subscription
If a café pays for KhaoPiyo, refund and cancellation terms are those stated at sign-up or in its written agreement. A café may cancel at any time; cancellation stops future billing.
For subscription billing questions, contact privacy@ventron.in.
Requires professional review. If subscriptions are billed to consumers or small businesses in India, confirm the required cancellation/refund disclosures with a qualified adviser.